NuCalm Help Center
Membership & Billing
Legacy System Questions
- Do I have warranty on my JBL headphones purchased through you?
- JBL troubleshooting
- How do I upgrade to the discs?
- I still use the headphones with the built-in MP3 player - how do I get access to the app?
- What ingredients are in the GABA cream?
- Are the discs as effective as the CES/cream?
NuCalm 3.0 Migration
- What are the changes in the new app?
- How do I find my favorite track?
- Why does my old password not work?
- How do I switch over to the new app?
- Does my lifetime access allow me to use the new app?
- Why did you replace the old app?
- How long should you Ignite and how often?
- What is Ignite?
- I am experiencing issues with the offline play back?
- NuCalm Stats
- NuCalm Score
- Tracker feature
Downloading the NuCalm App
- How do I verify my email address for my NuCalm account?
- What if I get a new phone? How do I switch the app from one device to another?
- Can I share the app with family members?
- Can I download the app to multiple devices?
- How much space does the app take up on my phone?
- Is the app free?
- How do I change my shipping/ billing address?
- Can I make a change to my order after it has been confirmed?
- How can I view my order history?
- Can I get a refund?
- How do I find a receipt or invoice?
- How do I change my shipping/ billing address?
- What is Paypal Credit?
- Can I use Paypal if I don't have an account?
- How can I change my credit card information?
- How do I upgrade my subscription?
- How do I end my NuCalm subscription?
- How do I become a NuCalm member/subscriber?
- Can I cancel my subscription?
- Why am I locked out of my account?
- How do I contact customer support?
- How do I activate my NuCalm in the app or on the website?
- I forgot my password and the reset password link isn't showing up?
- What do I get with my subscription?
- How do I purchase a gift card?
- Can I get a refund for my gift card?
- How do I redeem my gift card?
- Can I transfer the gift card to someone else?
- How long until the recipient receives the gift card?
- Does the gift card expire?
- Do you have a referral or affiliate program?
- Do you ship internationally?
- Are multiple sessions allowed in a single day?
- How does my subscription work?
- How is NuCalm different from taking prescription drugs?
- What comes with your NuCalm purchase?
- What is the best way to use NuCalm?
- How do I update my email?
- Can everyone use NuCalm?
- Are there any side effects of NuCalm?
- How do I get started?
- What are the benefits of NuCalm?
Software & Track Questions
- What kind of music will I be listening to?
- Could one theoretically also get a benefit out of the soundtrack alone or is it mandatory to always use it in conjunction with the discs or it will otherwise not be effective?
- Can I use any headphones to listen to the software?
- How is this different from binaural beats I can find for free on the internet?
- Which journey is right for me?
- How does the neuro acoustic software work?
- Do I need the discs to receive a benefit?
- What is the optimal disc placement?
- Do the discs expire?
- Are the discs effected by heat?
- Does the disc have to be exact to be effective?
- How does the disc work?
How to Use NuCalm For...
- Can someone with a spinal cord injury or is paralyzed use NuCalm?
- Can I still use NuCalm if I’m taking prescription medications?
- Can someone with sensory processing issues such autism and aspergers use NuCalm?
- Can someone with a traumatic brain injury use NuCalm?
- Can someone with a Pacemaker use NuCalm?
- Can someone who is deaf or hearing impaired still successfully use NuCalm?
Can I Use NuCalm With...
- Can I track my NuCalm session with an HRV tracking device such as whoop, oura, corsense, garmin, apple watch, etc?
- Can I use NuCalm with light therapy devices?
- Can I use NuCalm with Muse?
- Can I use NuCalm with a Neurofeedback/biofeedback device?
- Can I use NuCalm in a CVAC/Hypobaric chamber?
- Can I use NuCalm in an infrared sauna?
Who Uses NuCalm
- How do I use NuCalm if I only have a short amount of time?
- How do I use NuCalm if I have cancer?
- How do I use NuCalm to overcome jet lag?
- How do I use NuCalm to improve my focus and mental acuity?
- How do I use NuCalm to better manage my stress?
- How do I use NuCalm to improve my nighttime sleep?
- Why are my sessions not that long?
- Is it normal to have flashbacks or to have memories resurface during NuCalm?
- Is it normal to feel emotional or to cry during NuCalm?
- Is it normal for your breathing to become extremely slow and heavy while NuCalming?
- Why wasn't I able to relax during NuCalm?
- Is it normal to feel pressure or pain in your head after NuCalm?
- What is the minimum amount of time to use NuCalm and still get benefit?
- Will I always need NuCalm?
- How can I optimize my NuCalm session?
- What does "Natural endpoint" mean? And how do I know when I've reached it?
- What is the best position to NuCalm?
- How long should my NuCalm session be?