Journeys are locked

Can't access your tracks even when you have a paid subscription

Bummer! But we can help. Inactive subscriptions will have a padlock icon over the tracks. An account is inactive when it has been canceled by the subscriber, or there is a pending payment issue. To resolve a canceled account, you can resubscribe within your customer portal here:

My Account

Please be sure you are logged in with the correct credentials. If you are trying to use a different email address or login method than what you signed up with, the journeys will be locked. You need to sign in with the credentials you used to sign up. You can check the email address logged in by going to the "My Profile" section of the app (accessible via the button in the bottom right corner of the app).