Journeys are locked

Can't access your tracks even when you have a paid subscription

Bummer! But we can help. Inactive subscriptions will have a padlock icon over the tracks. An account is inactive when it has been canceled by the subscriber, or there is a pending payment issue. To resolve a canceled account, you can resubscribe within your customer portal here:

My Account

If there is a payment issue, or you are unsure why there are padlocks over your NuCalm tracks please reach out to us at