Can't remember or want to reset your password? Here is how you can reset it from the mobile app or the website.

<h6 data-pm-slice="1 3 []" id="isPasted">From the NuCalm website (app.nucalm.com)</h6><ol><li style="font-size: 16px;">Open <a href="%3Ca%20data-fr-linked=">https://app.nucalm.com/forgot-password</a></li><li style="font-size: 16px;">Type in your email address</li><li style="font-size: 16px;">Click &quot;Submit&quot;</li><li style="font-size: 16px;">Open your email</li><li style="font-size: 16px;">Click the link in the email</li><li style="font-size: 16px;">Choose a new password</li><li style="font-size: 16px;">Click &quot;Submit&quot;</li></ol><h6 id="from-the-nucalm-mobile-app">From the NuCalm mobile app</h6><ol><li style="font-size: 16px;">Open the NuCalm app</li><li style="font-size: 16px;">Tap &quot;Forgot password?&quot;</li><li style="font-size: 16px;">Enter your email address</li><li style="font-size: 16px;">Tap &quot;Submit&quot;</li><li style="font-size: 16px;">Open your email</li><li style="font-size: 16px;">Click the link in the email</li><li style="font-size: 16px;">Choose a new password</li><li style="font-size: 16px;">Tap &quot;Submit&quot;</li></ol><h6 id="things-to-keep-in-mind">Things to keep in mind</h6><ol><li style="font-size: 16px;">The link in the email will expire after 1 hour.</li><li style="font-size: 16px;">If you don&apos;t see the email, please check additional folders (spam, junk, promotions) and any email filters you set up. It may take several minutes to receive the email. Please confirm you are using the same email you used during signup with NuCalm.</li><li style="font-size: 16px;">If you still have trouble, use a different computer, mobile phone, or tablet to access the email, then click the password reset link.</li></ol>

How can I change my NuCalm Password?

Deletion, removal, and retention of information

We hate to see you go, but if you need to delete your subscription and data, visit <a href="/delete-account"></a><a data-fr-linked="true" href="https://nucalm.com/delete-account">https://nucalm.com/delete-account</a>.Please keep in mind: Accounts cannot be deleted until they have fully canceled. If your account is in pending cancellation, you can delete it once it has canceled.If you think you may want to use your account in the future, <a href="/support/how-do-i-cancel-my-subscription">you can cancel it instead</a>. In this case, your subscription is canceled, but we retain your profile data if you would like to restart your subscription.

How do I delete my account?

Learn how to change your shipping address

Unfortunately, we are unable to change any shipping addresses on <a href="https://store.nucalm.com/">NuCalm Store Orders</a>You can change your shipping or billing information on your NuCalm account by logging into the <a href="https://app.nucalm.com/account">NuCalm Account Portal</a> using the same log in as the app.*Please be advised, there is nothing that is automatically shipped with consumer subscription sign ups or renewals. All consumer subscriptions are software only. NuCalm accessories are sold separately at the <a href="https://store.nucalm.com/">NuCalm Store</a>

How Can I Change My Shipping Address?

Learn how to change your payment method in your account portal.

You can change the payment method on file in your <a href="https://app.nucalm.com/account">NuCalm Account Portal</a>.

How do I change my payment method?

Subscriptions may be <a href="https://app.nucalm.com/account">canceled at any time.</a> By canceling, you lose access to the NuCalm app on the day of your next scheduled payment.All sales are final, so be sure to cancel your subscription before your renewal date. No refunds can be issued once the renewal has occurred. There are no refunds for the lifetime subscription or gift cards.As an alternative to canceling, so that you do not lose access to your NuCalm app, consider <a href="https://nucalm.com/support/how-do-i-change-my-subscription">changing your subscription</a> to the Rescue plan - starting at just $14.99 per month. Downgrades happen at the end of the paid period.You can cancel or change your subscription here: <a href="/account"></a><a data-fr-linked="true" href="https://nucalm.com/account">https://nucalm.com/account</a>.Note: If you signed up through a third party, please use their subscription management portal to change or cancel your subscription.

How do I cancel my subscription?

Learn how to share NuCalm with your friends and family.

Your NuCalm subscription comes with a one device license. You can share NuCalm with your friends and family by purchasing a gift card for them: <a href="%3Ca%20data-fr-linked=">https://app.nucalm.com/store/gift-cards</a>If you are using NuCalm in a professional setting and want to be able to NuCalm multiple people at the same time, you would purchase multiple PRO licenses.

How do I share NuCalm with my family and friends?

Learn how to change your login email address.

Please go to your <a href="https://app.nucalm.com/account">NuCalm account portal</a>. On the left hand side, under &quot;Manage Subscription&quot;, you can click &quot;Login Methods&quot;. In this section, you can change your login email address, password, and add a social login.Please keep in mind your new username will also be the username you will use to manage your online account. If you signed up with Google, Apple, or Facebook please change your username using their tools.

How do I change my login email address?

Learn how to upgrade or downgrade your NuCalm subscription.

To upgrade or downgrade your subscription, please visit the NuCalm <a href="https://app.nucalm.com/account">account portal</a> &gt; click &#x201C;Manage Subscription&#x201D; &gt; click &quot;Change Plan&quot;.If you are upgrading your plan, it will charge you and change immediately, if you are downgrading your subscription or switching to a plan that is the same cost, it will change at the end of the current billing period.

How do I change my subscription?

Once your order has been shipped you will receive an email that contains your tracking number.**NuCalm subscriptions are software only. Tracking is available for all <a href="http://store.nucalm.com/">NuCalm Store orders</a>

How do I track my shipment?

Personalized usage stats are not currently available, but we do plan to add a stats screen in the future.

Personalized usage stats are not currently available, but we do plan to add a stats screen in the future.

How can I find my usage stats?

NuCalm

Account Management

What headphones and speakers do you recommend?

How do I download the NuCalm app?

How does NuCalm measure streaks?

Does NuCalm intervene with prescription medication?

What are the side effects of NuCalm?

Is NuCalm safe for everyone?

How is NuCalm different from binaural beats or other relaxation products?

What kind of music will I be listening to?

How does NuCalm affect heart rate and HRV?

Will NuCalm work with hearing loss?

What are the contraindications to using NuCalm?

What are the device and operating system requirements?

What is the NuCalm resell policy?

General

How will I feel after using NuCalm?

How do I fit NuCalm into my daily routine?

What are the Chakra balancing tracks?

How often can I use NuCalm?

What is the best position to use NuCalm?

Where can I use NuCalm?

How do I travel with NuCalm?

How do I pause a NuCalm track?

Should I use specific headphones or speakers?

How do I use NuCalm?

What should I keep the volume at?

What are the different products?

What is the natural endpoint?

How does cumulative NuCalm use help?

Best Practices

What do I do if I can’t login?

How do I use NuCalm without wifi/offline?

What do I do if I’m not receiving the verification email?

What do I do if the tracks aren’t playing correctly?

What do I do if everything is locked?

How can I share my app issue with the NuCalm team?

How do I stop getting interruptions during my NuCalm session?

How do I find a specific track?

App Tech Support

What is the free trial?

What are the different subscription plans?

What is the return & refund policy?

Do you ship internationally?

How can I buy a gift card?

What comes with your NuCalm purchase?

Purchasing

How should I use KwikState Powered by NuCalm?

How can I subscribe to KwikState by NuCalm?

What is KwikState Powered by NuCalm?

KwikState

How do I send my 5 Free EDGE Annual Gifts?

MASTERMIND

Why are the NuCalm Biosignal Processing discs kept in a Faraday Bag?

Are there alternatives to the left wrist for disc placement?

What are the NuCalm Biosignal Processing Discs?

What is the NuCalm Relax Calming Cream?

What are the ingredients in the Relax cream?

Accessories

NuCalm Rescue 20 VT

Tony Robbins and NuCalm Tracks and Performance Priming Plan

iOS 26 Offline Playback Issues