We have made some significant changes to the infrastructure of the app to improve app stability and offline playback. These changes are requiring a refresh on some devices. To resolve your technical issues, please follow these steps (do not skip a step):
1. Uninstall the app completely from your device. This is important to ensure all existing/previous data from the app is cleared out.
2. Power off and restart your device.
3. Download and install the latest version of the NuCalm app from the Apple Store or Google Play Store.
4. Log into the app with your subscription credentials.
You may have tried this already, but we ask you repeat one more time to ensure the steps were followed in the exact order provided above.
Please contact Support if these steps do not resolve your playback issues.