What do I do if the tracks aren’t playing correctly?Updated 6 days ago

Just hearing chimes, static, playback disruptions, etc.?

There are occassions where your app may need a complete reset to clear cache and update to the latest version. We release many app updates (new releases, bug fixes, etc.), and your device may not be up to date. To resolve your technical issues, please try a hard reset of your device. Please follow these steps (and do not skip a step). 

1. Logout of the app

2. Uninstall the app completely from your device. This is important to ensure all existing/previous data from the app is cleared out.
   iOS App Deletion Instructions
   Android App Deletion Instructions

3. Power off your device and wait at least 90 seconds before restarting your device.

4. Download and install the latest version of the NuCalm app from the Apple Store or Google Play Store.

5. Log into the app with your subscription credentials.

You may have tried this already, but we ask you repeat one more time to ensure the steps were followed in the exact order provided above.

Please note, sometimes VPNs will interfere with playback. Be sure you are not connected to a VPN and you have a strong internet connection.

You can also try downloading the tracks to play them offline.

If your issue persists, please email the NuCalm Support Team.