What do I do if everything is locked?Updated 15 days ago
Can't access your tracks even when you have a paid subscription?
Bummer! But we can help. Inactive subscriptions will have a padlock icon over the tracks. An account is inactive when it has been canceled by the subscriber, or there is a pending payment issue. To resolve a canceled account, you can resubscribe within your customer portal here:
Please be sure you are logged in with the correct credentials. If you are trying to use a different email address or login method than what you signed up with, the products will be locked. You need to sign in with the credentials you used to sign up. You can check the email address logged in by going to the "My Profile" section of the app (accessible via the button in the bottom right corner of the app).